Returns/Refunds

BOUTIQUE BY AURORA OFFERS A HASSLE-FREE RETURNS AND REFUND POLICY

 

WRONG SIZE/CHANGE OF MIND

Items purchased from BOUTIQUE BY AURORA can be exchanged to another style or size within 30 days within delivery.

If the requested exchange is out of stock, you can choose another set in stock or you will be automatically refunded for the item. If it is a sale item, you will be issued a store credit.

Please inspect your product/s as soon as it arrives. Returns can only be accepted if items are unworn and unwashed, with tags and original packaging.

Please choose carefully - once your order is placed we are unable to modify/cancel the order

 

*Please note: We can only process returns ONCE.

 

SALE ITEMS

Under our policy, all items purchased on sale can only be exchanged (unless deemed faulty under Australian Consumer Law) or store credit can also be given.

  

FAULTY ITEM/INCORRECT ITEM

Please contact us immediately via email and include a photo of the fault or incorrect item. Please ensure you have not worn or washed the item as we will not be able to then offer a replacement or exchange due to the item potentially being damaged during this process.

Our customer care team will contact you and we will either replace, exchange it for another size, color or style of equal value or issue store credit depending on the circumstances. Sale items can be exchanged for items equal to the purchase price or store credit can also be given.

Please do not return any incorrect or damaged goods before getting in touch with our customer care team through our contact page. 

 

HOW TO RETURN YOUR ITEM (DOMESTIC & INTERNATIONAL)


1. Please click this link to send us an email about your returns/exchange. Follow the instructions we will send you and provide your Order number in email (IT IS NOT AFTERPAY ORDER NUMBER). You can find your order number through your order confirmation email that was sent out after you placed your order 

2. You will receive a Return Confirmation email from us with further instructions on how and where to return your order.

3. Ship the item back to us (Currently, you are responsible for the cost in returning your item to us unless it is a faulty/incorrect item) 

4. Please keep your tracking number/receipt. You will be notified by email once your returns have been processed.

5. Get in contact with our customer service team should you have any questions with regards to your returns

info@boutiquebyaurora.com